![]() Finally when I got home and checked everything I noticed that the rolls were burnt. They are trying to get more money from their guests. Lowe and behold Olive Garden now defaults to 25%! I feel that is a very dishonest move for them to do as a company because everyone knows normal tips are 15-20%. I hurriedly went with the default tip since he was watching. I felt that it was inconsiderate he did that. I was going to tip a little less because of the issues but the waiter hovered over me "showing me how to process the payment" on the table kiosk. Apparently the manger lied to us as to the reason for the delay. He then admitted the orders took so long because he forgot to place our order because he was so busy. He came back after abother 5 min with fresh rolls since it took him so long to bring back everything. Also I said where was the second dessert, He said the manager only said 1 dessert which he did say desserts not dessert but I was sick of being there so didn't argue. Then left and came back in 5 min with just the dessert and to go meal, but no bag for the rolls. He came back after 5 min with just the to go containers and bag. After we were done eatingwe asked for to go containers, a to go meal, and the desserts to go. Its just a solid ball of cheese wrapped in a single layer or pasta with a dollop of sauce on top. Still took 10 minutes longer for the meals to come out. He came back and said they had to make more lasagna and offered desserts on him for the long wait. We asked the manager what's going on since we hadn't seen our waiter in a long time. ![]() After 40 min one of the tables that sat and ordered after us received their entrees. We noticed a few more tables get sat as we waited. The waiter's first comment upon getting to the table was do we know what we want? We ordered immediately. The kids were well behaved and sat and colored until food came, so it's not as if we were causing chaos or messy or noisy. We will be pleased to take our substantial business elsewhere. It just felt like they were targeting us bc we were a large family. When we got the food, the kids pizzas we ordered (圆) were burnt black, the coffee of warm and in a to go cup without ice, and the breadsticks were so salty we couldn't eat them. Not only that, but it took 35 mins to get drinks, 45 mins to get an iced coffee I ordered at the same time everyone else ordered, and an hour and 30 to get food. Instead of courtesy and kindness we got eyerolls and rudeness. We expected to wait a while for then to assist such a large group. It was last minute, not planned, so we didn't call ahead. I came in town to visit my family and we decided, of course to dine at Olive garden. It's the restaurant of choice for my birthday every year. Most of the wait staff call me mom as I am always with my children and there children. Those are just a few of our many traditional dinners celebrated at this location We do Christmas Eve luncheon here as well. We have also celebrate our Black Friday family reunion here for many years We have done two rehearsal dinners here with 62 guests. Have been doing so since your location opened. The funny thing is we eat at this location probably 2 times a week. ![]() ![]() We asked 5o speak with a manager and she said one was not available to speak with us. We never asked for free food we simply ordered what we had as a part of your promotion. By the time we did our food was cold and none of us wanted to eat till everyone had there food.Īs for our buy one take one she brought them out and had them wrong and said Iean not sure what your upset about your taking free food. We waited over an hour for our food the waitress forgot the meatballs we ordered with our pasta took her 10 minutes and us asking twice to get them.
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